She came and immediately had an attitude saying “absolutely not” to which I very kindly said “okay I understand”Īfterwards, my friends and I decided to go back to the hotel to get my ID since we were staying less than 10 mins away from the casino. I then kindly asked if maybe his manager would allow it & he said he doubted it but that he’d call her. I asked the person that cards at the entrance if a picture on my phone would be accepted ( as I had forgotten my ID at the hotel) to which he politely said no. Her Actions were disgusting to say the least. Especially if the guest isn’t being disruptive & disrespectful. Since she’s a MANAGER she should be expected to have superb customer service. to which she had me kicked out by security due to HER assumption that I didn’t have proper Identification.
Terrible Customer Service by The MANAGER VONDA.
